Please read the important information below, so we can ensure all our Guests have the best experience with us.

1. APPOINTMENTS The Treatment Suites at Mount Juliet are open to Hotel Guests and non-residents alike. We recommend that everyone books in advance to be sure of getting a time that’s suits. Bookings are secured with a credit card number on confirmation of booking. Cancellations made less than 24 hours before the appointment time are subject to a 100% cancellation fee- as are “No Shows”.

2. ATTIRE We ask that Guests to the Treatment suites use bathrobes, slippers and towels provided. We recommend that belongings are stowed in the lockers provided for safekeeping.

3. CHECK-IN We ask Guests to arrive 15 minutes before their treatment is due to start, to ensure that they get the maximum benefit out of the time allocated. The Treatment Suites are located in the Hunters Yard area of the Estate, which is about 5 minutes’ walk from the Manor House. Late arrival to appointments will result in reduced treatment time, as all bookings are allocated timings on a schedule.

4. ETIQUETTE • The Treatment Suites are over 16’s only, no exceptions. • We cannot give treatments to guests that have consumed alcohol. • Treatments are suitable for both Men and Women & our Reading Room is communal. • There are separate Male & Female changing areas, showers and bathroom facilities. • Underwear must be worn for all treatments • We ask that guests remember that the Treatment Suites are a place of peaceful sanctuary. Please speak softly and keep noise levels down. • Please make sure your mobile phone is switched off and left in your personal locker.

5. HEALTH As a duty of care to our Guests, please kindly advise us at booking stage of any allergies, health conditions, medical or cosmetic procedures, injuries e.g. Heart Issues, recent surgery. This is required in case of any adverse reactions to our Treatments. If we have any concerns regarding your medical history, we may require GP’s approval prior to your visit, as a safety precaution. If you have cancer, ongoing treatment or have had cancer within the last 6 months, please notify us. Barróg rituals are suitable at this time. These treatments require specialised Cancer Care Therapists which are subject to availability at the time of booking.

6. PREGNANCY If you are pregnant, please make us aware when making a booking. This will enable us to guide you through the best and most suitable treatments available to you.

If you have pre-existing health conditions including but not limited to, asthma/diabetes, underactive/overactive thyroid, taking medications, or have had issues with previous pregnancies – We will require your GP’s approval to perform any treatments, as a safety precaution. Maternity face rituals are suitable from 13+ weeks. Maternity massage from 16+ weeks All treatments are subject to medical suitability at the time of Treatment.

7. VALUABLES Please remove all Jewellery before your visit to the Treatment Suites Opening Times The Treatment Suits are open from Monday to Sunday. Treatments are available from 10:00am to 6:00pm Sunday to Thursday Treatments are available from 10:00am to 7:00pm Friday & Saturday